Standard delivery – you should receive your SBD product delivery within 2-3 working days from the placement of your order.
International orders are dependent on the requested shipping destination. You should receive your order in approximately 3-14 working days from the day you placed it.
What is the status of my order?
If you would like to check on the status of your order please email us at firstname.lastname@example.org quoting your order number and we will be happy to help you with your query.
Cancelling or changing your order
SBD Thailand endeavors to dispatch your order as soon as we receive it. If you have changed your mind about the order you made and would like to cancel or change it, please email email@example.com, quoting your order number as soon as possible. If your order has already entered the dispatch process, it cannot be changed or cancelled.
If you have received your order from SBD Thailand and it is incorrect please email firstname.lastname@example.org with your order number so that we can arrange to have your correct products sent to you.
At SBD Thailand, we will replace any incorrect product with your chosen product within 7-10 working days upon receipt of the incorrect products you received.
Please note: We ask our customers to advise us as soon as possible if your order has been delivered late, damaged or incorrect. We will handle the returning of the incorrect order process to make this as easy as possible for you as well.
Returns and Exchanges
At SBD Thailand we take pride in providing the highest quality product to our customers and are committed to ensuring that we deliver excellence in customer service. We want you to be happy with your purchase and welcome any feedback.
If you have any questions regarding returns or exchanges please contact us by emailing email@example.com. We will endeavor to replace or refund goods within 7-10 working days.
Refund and Exchange policy
SBD Thailand will fully refund or replace any goods purchased ONLY if they are found to be faulty or damaged within 5 days from the receipt of your order, and pay for the shipping costs for the faulty or damaged product to be sent back and for the new product to be sent out. In order for a product to be deemed faulty or damaged, photo evidence must be sent to firstname.lastname@example.org.
Please note: We have a no-refund policy for products that have been opened and used and are not deemed faulty or damaged, and this is why we strongly encourage and recommend our customers to ensure that they are selecting the correct size before placing an order. If for some reason the wrong size was selected, we will honor an exchange but the customer must pay for the shipping costs for the wrong sized product to be sent back and for the new product to be sent out.